PLATINUM CLUB

The plumber was here in 45 minutes from the time I called for a leaking pipe repair. The plumber was knowledgeable and personable Laid out different scenarios. I... Read More would highly recommend this company . Justine who answered the phone was wonderful as well

Very happy! Straight to the point and knew exactly what he was doing

Best plumber in town. Rates are reasonable. They are super nice and they explain everything to you before doing the work.

We were very impressed with the customer service provided today by Shawn (of Ottawa Safari Plumbing). He was extremely polite and professional, making sure I knew about each step, pricing,... Read More and asking about our needs (which door to use, if we needed water before he turned it off, etc). My friend was over at the time and as soon as he went out to the van to get something, her first comment was, “Wow, he is so polite!”. He exudes a peaceful and kind personality, and I felt very confident in his skill set. The job looks very well done (installing a new hose tap)! I hope you and he knows how valuable he must be to the company!

This is our second time using Safari. We thought our first experience was top notch but today was even better. Sean is professional, courteous and meticulous with the work he... Read More did for us. He arrived on time and communicated with us throughout the 2 hour visit so we always knew what was being done and the associated costs. Our dogs loved him too! It can sometimes feel uncomfortable having strangers in your house to perform work. This has never been the case with Safari. They are a delight to work with.

Called on a weekend. A friendly polite plumber arrived two hours later and quickly diagnosed and fixed the problem. The price was fair too. Excellent service!

I had a leak that went through the ceiling. They showed up on time. The plumber was very friendly and professional. He fixed the problem, tested for water leaks and... Read More gave me a 6 months warranty for the work they did. I highly recommend this company to anyone.

I am very happy with the work Dan has done fixing the plumbing in my laundry room and installing a new toilet. He always arrives on time, completes the work... Read More efficiently, and leaves my home exactly the way it was when he arrived. He is happy to answer my many questions and has given me very valuable advice about several other plumbing fixtures in my home. Rachel and Justine have also been incredibly friendly and helpful with answering my questions and booking appointments. The repairs have not been cheap but I am willing to pay the price to feel good about the work that’s been done! I will definitely be calling Safari plumbing again in the future!

Definitely would recommend this company to family, friends and clients. Bill was the assigned plumber and he was great to deal with. Very friendly and punctual. He quoted several jobs... Read More quickly and outlined the services included in the price. I decided to scale down the work to have 2 faucets installed. He was very diligent in his work and took the time to double check everything before he left. He gave me some interesting information on the products I had him install which was also appreciated.

Safari Plumbing provides outstanding service. I have had them out several times for different requests. The office staff is very responsive. There were no hidden costs. Their employees are professional,... Read More competent , courteous and proactive. They explained what they were doing. Response to my requests was quick. After the service call there was followup to ensure that I was satisfied with the results. Worth every cent! I would gladly provide a referral to anyone needing any work done.

I had a great experience with Safari Plumbing. The guy that came in was really easy to talk to and made sure I understood what he was doing. He... Read More also gave me other advice that was not related to my issue that I found very helpful. I have been a diamond customer for over 10 years but I will be stopping that as I have just found out that one of the main benefits of being a diamond customer was that part of $9 paid monthly went into a fund that could be used as a credit later but they have cancelled that (after 30 months ... seem like a odd thing to do) so I will be looking forward to trying out other companies for my next issue.

This review is directed to Bill Davison whom we had doing some work for us. We had a leaking shutoff repaired and also a new toilet installed to replace an... Read More older one. Bill is very conscientious and ensures he does a quality job. I'm used to doing my own home maintenance but because of health issues I now have to get this type of work done by outside contractors. So needless to say that I'm a perfectionist when it comes to work done on my home. I was very pleased with my whole experience with Safari Plumbing and with Bill's service/repair work. (I looked over his shoulder to checkup on him (smile). Safari would be wise to hang onto Bill as an employee. Overall I was very happy with the work done. One thing I would have liked is better pricing, but in the end I got great results. Can't complain. I would definitely recommend Safari to friends and family. Thanks Bill D.

I had a great experience with Safari Plumbing. I was able to schedule the appointment online and got confirmations via email and phone. Super convenient and easy. They arrived... Read More on time and got the job done right! I’m very pleased with their work. If I have any future plumbing work to be done, I’m definitely calling Safari. Nice work!

Exceptional Service ! We were very impressed with the excellent client services from Safari Plumbing! It was not only easy to set up an appointment for a minor plumbing problem ... Read More - a faucet repair but the company provided us with updates on the approximate time their representative would arrive. Dan was very professional, knowledgeable and was able to complete our repair to our entire satisfaction. We will highly recommend this excellent plumbing company to our friends and neighbours. Great job from appointment, completion of work and follow-up afterwards - exceptional service!

This was one of the best experiences I've had with a service company. Dan and his assistant were able to arrive earlier than scheduled which I really appreciated. They were... Read More knowledgeable, courteous, friendly, and left the area clean. Our 3-year-old granddaughter was with us and Dan even bonded with her. I would recommend Safari Plumbing in a heartbeat and will definitely use them in the future.

Dan and Phil were extremely professional and knowledgeable about their products and services. They completed the job the same day as the estimate and explained the whole process to... Read More me. I also greatly appreciated the reminder and follow-up phone calls from the office. I would highly recommend Safari Plumbing and will definitely use them in the future.

Bill came on time and was very professional. We had flushed a toothbrush down the toilet and could not get it out ourselves (kids!!). He explained all the... Read More options, gave the price-list, and described the potential fixes that he would recommend. But there was no forcing a sale, no attempt to hide what would be the cheapest option. And he made sure I understood the costs and asked permission before he started. We tried the first option, it worked, and we didn't have to go further! Bill came in and left things clean, explained the platinum club with no pressure, and everything was running again. Very good service! I also was very impressed with the person answering the phones ( I forget her name). She answered quickly explained everything, gave all the time slots available, and explained up front about the house call charge. When compared to talking to other plumbing outfits, I found her exceptional service gave my Safari Plumbing experience a good start. I highly recommend Safari Plumbing to others--and will definitely be using them again.

We recently had a service call with Safari for a partially blocked pipe in the basement. Our plumber was Bill, and he was excellent. He was extremely knowledgeable, professional and courteous.... Read More He was punctual, completed the job efficiently, and left the house exactly as it was before he arrived. We also spoke to David, who I believe is the owner, and he was extremely professional and friendly as well. All in all, dealing with Safari was a very positive experience and we would recommend them to anybody. M&J